At risk of losing your home?
The Housing Options Service provides support and assistance to customers who are homeless, or at risk of becoming homeless. Appointments are online or by phone. Find out more about Housing Options and how to make a referral.
You can also visit a One Stop Shop where a customer service adviser will contact the team to arrange an appointment for you, but you may not be seen that day. To enable us to see customers safely and to keep waiting times short, One Stop Shop visits are now appointment based. Find your local One Stop Shop and book an appointment.
Homeless help in an emergency
If you cannot be seen in office hours and can't wait until the next working day, please call 0800 731 6844.
The Housing Options Service will, as far as possible, work with you so that you keep your home, or an officer will do a homelessness assessment to work out if you are entitled to support from the council to find somewhere else to live.
Keeping your home warm
Liverpool City Council offers help and support for people who are having difficulty keeping their home warm. Find out more at liverpool.gov.uk/energyefficiency
Useful links
One Stop Shops (liverpool.gov.uk)
Adult social care (liverpool.gov.uk)