At risk of losing your home
The Housing Options Service provides support and assistance to customers who are homeless, or at risk of becoming homeless. Appointments are online or by phone.
Find out more about the Housing Options Service and how to make a referral.
You can also visit a One Stop Shop where a customer service adviser will contact the team to arrange an appointment for you, but you may not be seen that day. To enable us to see customers safely and to keep waiting times short, One Stop Shop visits are now appointment based.
Find your local One Stop Shop and book an appointment.
If you cannot be seen in office hours and can't wait until the next working day, please call Careline on 0151 233 3800 (Freephone 0800 731 6844).
The Housing Options Service will, as far as possible, work with you so that you keep your home, or an officer will do a homelessness assessment to work out if you are entitled to support from the council to find somewhere else to live.
Healthy Homes
Liverpool City Council's Healthy Homes team provides help and information to people who are having difficulty keeping their home warm.
To access this service you need to meet certain eligibility criteria.
Merseyside Aged Veterans Service
The Merseyside Aged Veterans Service is run by Shelter in partnership with Veterans in Sefton, Veterans HQ, Everton in the Community, SAMS Hub, FACT, and Tranmere in the Community. It is part of the Royal British Legion’s Healthy Lives Portfolio.
The service supports anyone born on or before 1 January 1950 who has served in the Armed Forces (including National Service) and who has a housing need.
Shelter will work with anyone with a housing need, whether they live in social or privately rented housing, own their own home or live in supported accommodation. Support is also given to people who are homeless.
Referrals can be made to the service by completing this form and returning it to MerseysideASG@shelter.org.uk or call Shelter on 0344 515 1900. If you are an aged veteran you can refer yourself or you can refer an aged veteran on their behalf.
All veterans referred to the service will have an assessment with an advice, support and guidance worker who will develop a support plan which might include benefits checks, helping secure funding for adaptations, improving poor living conditions.