Help with housing

At risk of losing your home

Liverpool City Council's Housing Options Service provides support and assistance to customers who are homeless, or at risk of becoming homeless.

Appointments are online or by phone. Call 0151 233 3061 or complete the online referral form on the council's website.

You will be contacted within seven days.

If you have had to leave your home in an emergency and are unable to wait until Housing Options opens please call Careline on 0151 233 3800 (Freephone 0800 731 6844).

The Housing Options Service will, as far as possible, work with you so that you keep your home, or an officer will do a homelessness assessment to work out if you are entitled to support from the council to find somewhere else to live.

Healthy Homes

Liverpool City Council's Healthy Homes team provides help and information to people who are having difficulty keeping their home warm.

To access this service you need to meet certain eligibility criteria.

Merseyside Aged Veterans Service

The Merseyside Aged Veterans Service is run by Shelter in partnership with Veterans in Sefton, Veterans HQ, Everton in the Community, SAMS Hub, FACT, and Tranmere in the Community. It is part of the Royal British Legion’s Healthy Lives Portfolio.

The service supports anyone born on or before 1 January 1950 who has served in the Armed Forces (including National Service) and who has a housing need.

Shelter will work with anyone with a housing need, whether they live in social or privately rented housing, own their own home or live in supported accommodation. Support is also given to people who are homeless.

Referrals can be made to the service by contacting Shelter Merseyside

All veterans referred to the service will have an assessment with an advice, support and guidance worker who will develop a support plan which might include benefits checks, helping secure funding for adaptations, improving poor living conditions.

Useful links

One Stop Shops


Healthy Homes