Help with housing

At risk of losing your home

If you are finding it hard to pay your rent or mortgage or you think that you are about to become homeless for another reason, such as due to a relationship breakdown, you should contact Liverpool City Council’s Housing Options Service as soon as possible. You are also classed as homeless if you are “sofa surfing.”

To arrange a homelessness assessment, please visit the Housing Options Service on the first floor of St John's Market, Elliot Street, St John's Precinct, L1 1LR, Monday to Friday 9am-5pm.  Please arrive by 4pm to be seen by a member of the team that day.

You can also visit any One Stop Shop in the city. A customer service adviser will contact the team to arrange an appointment for you, but you may not be seen that day.

If you cannot be seen in office hours and can't wait until the next working day, please call Careline on 0151 233 3800 (Freephone 0800 731 6844).

The Housing Options Service will, as far as possible, work with you so that you keep your home, or an officer will do a homelessness assessment to work out if you are entitled to support from the council to find somewhere else to live.

Healthy Homes

Liverpool City Council's Healthy Homes team provides help and information to people who are having difficulty keeping their home warm.

To access this service you need to meet certain eligibility criteria.

Merseyside Aged Veterans Service

The Merseyside Aged Veterans Service is run by Shelter in partnership with Veterans in Sefton, Veterans HQ, Everton in the Community, SAMS Hub, FACT, and Tranmere in the Community. It is part of the Royal British Legion’s Healthy Lives Portfolio.

The service supports anyone born on or before 1 January 1950 who has served in the Armed Forces (including National Service) and who has a housing need.

Shelter will work with anyone with a housing need, whether they live in social or privately rented housing, own their own home or live in supported accommodation. Support is also given to people who are homeless.

Referrals can be made to the service by completing this form and returning it to or call Shelter on 0344 515 1900. If you are an aged veteran you can refer yourself or you can refer an aged veteran on their behalf.

All veterans referred to the service will have an assessment with an advice, support and guidance worker who will develop a support plan which might include benefits checks, helping secure funding for adaptations, improving poor living conditions.

Useful links

One Stop Shops


Healthy Homes